Friday, April 9, 2010

International capabilities prompt Realtors® to refer clients

Robb & Stucky Interiors, in Boca Raton’s Mizner Park, frequently receives referrals from area Realtors® who represent international clients wanting home furnishings they have selected here to be shipped out of the country.

“Referrals from real estate professionals continue to increase due to the beautiful product lines showcased in the Robb & Stucky showroom in Boca Raton, along with our reputation for world-class service, as well as our well-honed shipping capabilities. We also have a multi-lingual design team fluent in Spanish, Portuguese, Italian, French, & German,” said General Manager Alan Steinberg.

Steinberg cited a Realtor-referred client from Portugal who recently ordered more than $100,000 in merchandise from Robb & Stucky during a visit here. The client spent two days making selections with a Robb & Stucky designer who could communicate in Portuguese. “We were able to seamlessly execute the process from selection through shipping and installation, which pleased the client as well as the referring Realtor from Fort Lauderdale,” he said.

“My client came to South Florida with time constraints and asked me where he should go to find everything he needed to decorate his home in Portugal. He didn’t want to go to too many places,” said Pat Anglero with Galleria International Realty on Las Olas Boulevard. “I recommended Robb & Stucky, where he was immediately put in contact with an interior designer who was in sync with both his language and taste. Also, the designer was very astute and mindful that my client wanted to furnish his residence quickly. So she selected in-stock merchandise available for very quick delivery. He was treated very well and it worked out perfectly for everyone.”

Serving an international clientele isn’t new for the interior design and premier home furnishings showroom. Robb & Stucky operates a booming design studio in Costa Rica that was established to service a large developer’s project where the homebuyers could select from a choice of turnkey concierge packages. These packages included not only furnishings and accessories, but also housewares – down to the very last detail – with each package priced to include shipping, tax, duty, delivery and installation.

“Likewise, many of our interior designers and design consultants serve clients outside the United States that came to them without a Realtor referral. These international clients have multiple homes both abroad and in South Florida,” Steinberg pointed out. “In the last year alone, Robb & Stucky has shipped merchandise to Austria, England, Canada, Portugal, Mexico, Honduras and Chile, as well as to Trinidad and Haiti in the Caribbean. With South Florida being a melting pot of different cultures, this isn’t surprising. But, what gives us an edge is that we can ship to international locations easily and quickly, and we have the breadth of merchandise that appeals to the international buyer.”

Founded in 1915, in Fort Myers, Fla., Robb & Stucky is a nationally recognized interior design and premier home furnishings retailer with showrooms in Florida, Texas, Arizona, Nevada, and Costa Rica. Robb & Stucky offers a unique lifestyle shopping experience with an unparalleled collection of fine furnishings and an award-winning ensemble of designers.

Robb & Stucky is certified by the state of Florida to practice interior design, license number IB0000745. The company is an industry partner with the American Society of Interior Designers.

Robb & Stucky Interiors in Mizner Park is located at 200 Plaza Real in Boca Raton. Showroom hours are from 10 a.m. to 7 p.m., Monday- Friday, Saturday from 10 a.m. to 6 p.m., and noon to 5 p.m., Sunday. For further information, call (561) 347-1717 or visit www.robbstucky.com.

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