Business Intelligence blog ranked in Top 8 List of best-in-class for customer service insights

With only one year under their belt, Customer Relationship Metrics’ (CRM) blog backed by over 20 years of research excellence in the call center industry, was listed on the "Best Blog for Customer Service and Support Reading" by PhaseWare(http://www.phaseware.com/).  Customer Intelligence Services and Insights (http://metrics.net/blog/), a corporate blog produced by CRM, aims to deliver content that assists organizations in navigating the rough waters in today’s current economic climate.  Things like:

Speech Analytics Tutorials
Improving the internal and external economics of relationships
Common (and not so common) call center pitfalls to avoid
Engineering a positive customer experience
Avoid bad customer experiences steps to change
How-to guides on leveraging VoC
Customer Experience analytics
Becoming customer-centric
Avoiding survey malpractice
Agent coaching best practices, and so on.

“We strive very hard to deliver high value content that cannot be matched,” says Dr. Jodie Monger, owner of CRM and author of the blog.  “It is nice to see our labor of love get recognition of such distinction.”  One reader, also an industry analyst, commented on this recognition, "The Customer Intelligence and Insights blog has lots of great content...I had almost given up on blogs but found this one to be full of insights."  The Customer Intelligence Services and Insights blog was listed amongst eight other impressive blogs such as:

Think Customers: The 1to1 Blog – a blog from the editors of 1to1Media Group (http://www.1to1media.com/weblog/)
Strategy Speaks: A Peppers and Rogers Blog  - a blog for the C-Suite authored by Don Peppers himself (http://www.peppersandrogersgroup.com/blog/)
Who's Your Gladys? – a blog launched by Lori Jo Vest (http://whosyourgladys.com/blog/)

All of these blogs speak to the customer service, customer support and call center industry and are jam packed with best practices, case studies and the like.  The full listing of these best-in-class blogs can be found here: http://www.phaseware.com/PhaseWare-Files-blog/bid/48081/Best-Blogs-for-Customer-Service-and-Support-Reading

If you are not yet a subscriber to the Customer Intelligence Services and Insights blog, be sure to sign up today to never miss valuable insights, as indicated by the subscriber above, delivered straight to your inbox. The Customer Intelligence Services and Insights blog can be found at:  http://metrics.net/blog/

Satisfied Clients Provide An Insight Into Quality Of Service By ITRTechnologies

Companies in any industry, regardless of the specific industry, will always work hard to advertise their services and explain to the market why they are superior to the competition. Houston-based Information Technology Response is no exception to this practice. They firmly believe that their managed IT services, consultation and network support is unmatched in the area.

However, Information Technology Response (ITR) takes it one step further by providing customer testimonials directly on their website. These clients of ITR shed some valuable insight for potential clients on the kinds of benefits that can be had by enlisting any of the services offered by this company. Many of these testimonials include the names of the clients as well as links to their websites, so it's clear to any visitors that this isn't simply made up praise. Only a company that confident in their reputation and how it will hold up to scrutiny is able to put references up in this nature, allowing anyone to contact these clients and confirm their positive reviews.

Information Technology Response is able to assist companies of any type, which includes retail businesses, restaurants and healthcare organizations, with any level of IT or network management. They provide all potential clients with a free network assessment so that their specific needs can be determined by ITR, who will then advise on the possible courses of action that can be taken in order to both make a company's network run more efficiently but also more safely.

Let technology work for you instead of against you. Information Response Technologies is a growing IT management and consultation company that believes your success is our success. ITR’s combination of experience and resource is second to none. For more information, contact us today at 866-446-4140.

Silver Dollar Values Prices Ultimately Most Definitely Will Advance To New Heights

The following are some historical facts that might assist to put the recent gold and silver price dips into the proper perspective. First, each and every year for the past couple of years, gold and also silver prices have each dropped by 5% or more at least twice every year, even though the yearly trend has been for a extremely substantial increase. Correspondingly, it's a common rule of thumb that the much more severe a price correction has been, the higher the following gold and silver price increases have been. As a result, there's no reason, lacking any other info, to anticipate the lower prices within the last few weeks to be a signal of a marketplace peak. It's just the starting point of a new climb to the top.

The truth is, the gold and silver data being released is pointing the other direction. Merchants in London are confirming intensive demands for gold and silver from Chinese and some other Asian buyers. Right now there would normally be a rise in demands for purchases of precious metals for the approaching Lunar New Year, however demand is growing much more than the holiday increases in past years. CLICK HERE to check out Silver Dollar Values Silver Prices now! http://silver-dollar-values.net has all of the details for an intelligent investing choice.

The main United States Mint office has currently announced its highest single month sales of Silver Eagles (over 4.7 million!) since the introduction of these coins in November 1986, with an additional few days to go in January! Throughout coin dealer web sites and stores, silver bullion and silver coins have been selling to retail clients almost as quick as they can get on the phones to replace their stock from suppliers. CLICK HERE to check out Silver Dollar Values Silver Prices now! http://silver-dollar-values.com has all of the details for an intelligent investing choice.

Although the U.S. dollar has fallen, gold prices, silver prices together with other precious metals have been increasing gradually over the prior ten years. People all over the world have been going to the safety in addition to stability that gold and silver will continually provide. Individual traders have been acquiring a great deal of silver dollar values even though silver prices are still very inexpensive. Gold bullion coins will be likewise a wonderful investment for these substantially troubled political and economic times we live in. Check out Silver Dollar Values Silver Prices now! http://silver-dollar-values.com has all of the details for an intelligent investing option.

Professional investors are anticipating the gold prices and also silver prices to go up within the coming days based on all of the charts as well as graphs of historical data. The time to purchase silver and gold is at this moment!

Malibu Chamber Board Installation & Business Leadership Award Luncheon

The Malibu Chamber Business Leadership Award is given annually to a business person who exemplifies values through significant achievement in the field of business. The Award recognizes business savvy, respect for free enterprise and fair play, leadership prowess, and a well-developed sense of appreciation for the employees whose caliber and labors have contributed to the Award recipient's success.

Recipients of this award have demonstrated by their personal lifestyle and professional accomplishments that it is possible to become very successful in business while maintaining the highest ethical standards of honesty, integrity, and compassion. They are models of creative ambition, exemplary character, competence, and an outstanding work ethic.

Malibu Chamber Business Leadership Award recipients are leaders not only in the marketplace but in society. They are as much an example of how one should live
successfully as they are how to achieve success. We are proud to present the 2011 Business Leadership Awards to:

Scott Wagenseller, Malibu Patrol-‘Chamber Past Chairman of the Board’
Ron Semler, Malibu Wines-’Small Business of the Year’
Earl Baer, ThisweekinMalibu.com-’Malibu Community Ambassador’
David Reznick, Malibu Bay Company-’Excellence in Leadership’
Mayor Jefferson Wagner, City of Malibu,-’Outstanding Partner of the Year’
Carol & Dan Stark –‘Chamber Volunteers of the Year’

Please join us as we honor the outgoing 2010 Board of Directors and the incoming
2011 Officers and recognize the Members of significance for the
Malibu Chamber of Commerce & Visitor Center at the 64th Annual Board Installation & Business Leadership Awards Luncheon on Thursday, February 24, 2011 from 11:30 am — 2:00 pm at Taverna Tony Restaurant, 23410 Civic Center Way, Malibu Country Mart.  

For more information call:  Malibu Chamber of Commerce 310-456-9025, ext. 0

Microsoft Word Seminar Course Training in Miami January 31

The Doral Chamber of Commerce and New Media, New Marketing, Inc. are offering "Learning Microsoft Word 2007 / 2010 - Creating Your Own Marketing Documents" course in Miami (Doral), Florida on January 31st, 2011

This course is a hands-on Microsoft Word 2007 / 2010, where actively the student will learn how to use the main tools in this software, allowing them to create their own advertising materials like newsletters, flyers, postcards, business cards, etc… The student will get the necessary knowledge to his daily basis tasks such as create letters, help family with homework and communicate with other people.

COURSE PREREQUISITE (S):

1- Basic Computer Skills (Turn on the PC, Save and create folders, documents, print)
2- Word 2007 / 2010 installed is a plus, not mandatory
3- USB external memory to save documents or transfer information

COURSE OBJECTIVE (S):

1- Make the program familiar to the student
2- Give the student the tools to save time and money when making a document

COURSE TOPIC (S):

1-  Create a Word Document
2-  Format Document and apply different typographies
3-  Setup writing language and keyboard language
4-  Setup page
5-  Insert and work with images
6-  Insert and create tables
7-  Print to PDF files as an alternative when sending professional emails
8-  Editing background
9-  Edit footer and header
10- Save documents as templates
11- Applying indent and spacing
12- Bulleting and listing
13- Spelling and Grammar
14- Copying and pasting from other programs
15- Envelopes and labels
16- Autocomplete, Autocorrect and Autorecover
17- Compare documents side by side
18- Advance save options
19- Installing compatibility pack to Word 2003 for editing word 2007 and 2010
20- Using templates to save time
21- Fixing word
22- Protecting word documents from others

If you don't have Microsoft Office 2007:
Download and Install Microsoft Office 2010 Free Trial before you arrive in class at:
http://office.microsoft.com/en-us/try/

Course Fee: Beginner and Intermediate: $77 before January 28th / $97 After January 28th

Students can register today at  http://www.doralchamberofcommerce.org/microsoft_word_class

Workshop Location:
Doral Chamber of Commerce Atrium Training Center
3900 N.W. 79 Avenue, Suite 108
Doral, FL 33166

For Additional Information Call:
Carmen Lopez: (305) 450-4344

Bestselling Author & Executive Coach Dr. Marshall Goldsmith to Discuss Employee Engagement

Jan 25, 2011 – The authors of the upcoming book Getting Engaged will outline business strategies that individual employees can use to become more engaged and to measure their own increase in engagement.  The bestselling authors will build upon the fascinating teamwork in companies today and show how internally-driven employee engagement can support organizationally-driven engagement.

Who should attend:
Corporate Executives
Business Owners
Non For Profit Executives
Anyone that wants greater satisfaction at work and at home.

What you will learn:
• Why engagement at work is important to your success.
• Strategies that you can use to become more engaged in your work.
• Methods for measuring increases in engagement.
• How internally-driven engagement can support organizationally-driven engagement.

About the Presenters
Dr. Marshall Goldsmith is a world authority in helping successful leaders get even better – by achieving positive, lasting change in behavior: for themselves, their people and their teams.  Dr. Goldsmiths latest book MOJO was released in February 2010.  It is a New York Times and Wall Street Journal top ten best-seller - and the Shanghai Daily #1 business book in China.  It is already scheduled to be translated into 14 languages.Dr. Goldsmith’s Ph.D. is from UCLA where he has been named one of the 75 great alumni of the last 75 years.  He teaches executive education at Dartmouth’s Tuck School and frequently speaks at leading business schools.  He is a Fellow of the National Academy of Human Resources (America’s top HR honor) and his work has been recognized by almost every professional organization in his field.  

Dr. Kelly Goldsmith joined the faculty at the Kellogg School of Management as an Assistant Professor of Marketing in 2009 and was named a Donald P. Jacobs Scholar. Dr. Goldsmith’s expertise is in Consumer Behavior
Consumer Decision-Making and Marketing Research specifically examining how consumers’ active goals and mindsets affect their choices. Prior to joining Kellogg, Dr. Goldsmith obtained her PhD, M.Phil. and M.A. from Yale University.

Praise for Dr. Goldsmith includes:

"We were a very successful team who took our performance to the next level.  With Marshall's help we identified our two areas and went to work.  We used everyone's help and support, exceeded our improvement expectations and had fun!  A team's dedication to continuous improvement combined with Marshall's proven process ROCKS!"

Alan Mulally - Newly appointed CEO Ford Motor Company, former President and CEO Boeing Commercial Airlines - one of Business Week's top ten executives for 2005.

"At McKesson, we are on a mission - together with our customers - to fundamentally change the cost and quality of how healthcare is delivered.  To fully realize the potential that lies in this transformation, our leaders must be able to demonstrate values-based leadership practices to maximize employee engagement each and every day.  Marshall's teachings remind us of how personal growth and change are a never ending journey."

John Hammergren - CEO McKesson - a world leader in heath care delivery - in 2006 ranked #16 of the Fortune 500.  

How do the CKC Executive Seminars work?
CKC Executive Seminars are an online learning experience. We provide pre-event materials that will set the stage for the live author presentation, building a common understanding and set of expectations. The live presentation then allows the author to speak on his/her subject of expertise and take questions from the participants, taking full advantage of audio and video, plus Q&A technology. We then provide follow-up materials to guide participants in applying the concepts directly to their business and career.

Pricing:
Per site: $129 – Fill a conference room for one low price.

What's Included:
Pre-Event: Soundview Summaries of What Got You Here Won’t Get You There, Mojo, Leader of the Future and Leader of the Future II, presentation slides, author interview, blueprint of the event, and tools & tip sheets.

Post-Event: 30-day access to the archived event, transcript of the full webinar, and bonus materials from the
author.

Register today by visiting: http://www.summary.com/ckc/goldsmith/hero